Policies

Click on the link that pertains to a policy statement:

1. Copyright, Use, and Hold-Harmless Agreement
2. Purchasing Options
3. Privacy Policy

4. Refund Policy
5. 
Renewal Policy
6. Upgrade Path 

 

1. COPYRIGHT, USE, AND HOLD-HARMLESS AGREEMENT

All Online Courses (including Course Manuals) are Copyright © 2009-2017 by Kilmann Diagnostics. All Workbook Downloads and all Online Assessments (other than the TKI) are Copyright © 1991–2017 by Organizational Design Consultants. All rights reserved. No part of the Online Assessments, Workbook Downloads, or Online Courses (including any visual image or sound clip from video presentations) may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without prior written permission of Kilmann Diagnostics.
 

Whether I have purchased one or more online products for myself, or if someone else has purchased one or more online products for me, I agree that I will not allow another person to gain access to my private username account. I also agree that I will not gain access or use another username account for any reason whatsoever.

 
Based on a one-time authorization from Kilmann Diagnostics, I agree to print one copy—and only one copy—of any Course Manual or Workbook Download for my personal use. I agree not to print additional copies of any or all pages of these copyrighted materials and not to electronically distribute any or all pages of these copyrighted materials—unless I receive prior written permission from Kilmann Diagnostics.
 
Regarding the Final Exam for an online course, I agree that Kilmann Diagnostics can inform my sponsor (the person who made the purchase) when I pass the exam. But my sponsor will not be informed of my score or if I happen not to pass the exam on any occasion.
 
If I purchased (or was assigned) The Complete Program or The TKI Package, I can then take the Thomas-Kilmann Instrument (TKI) only twice. In all other cases, if more than one TKI assessment is completed from my username account (defined as clicking on the "Done" button, which automatically generates a TKI report), either I or my sponsor will be charged for each extra TKI with the payment method that was used for the initial purchase. Moreover, I agree that my TKI report can be released to whomever purchased my assessment.
 
I agree that my purchase of an Online Assessment, an Online Course, The Complete Program, or The TKI Package is not transferable to another person or persons. If someone else purchased any of these online products for me, that privilege is also not transferable to another person or persons. In case of group purchases, any substitution of a current (active) member for a new member must be authorized in advance. 
 
I also agree that I will not utilize the knowledge from any online product to intentionally harm others. I further agree to release Kilmann Diagnostics (including its officers, employees, and affiliated persons and companies) from all liability, including any actions or causes of action of every kind, nature, and description arising out of, or incidental to, Online Assessments, Online Courses, Course Materials, and Workbook Downloads.
 

2. PURCHASING OPTIONS

If you wish to purchase one of our course collections, instead of having to pay the full amount in advance, we offer: (1) The Complete Program — Interest-Free Payment Plan and (2) The TKI Package — Interest-Free Payment Plan. For all our other online products, you must first purchase these products entirely in advance before you can access them on our website.

You have several purchasing options that are based on the dollar amount of your order and your preferred method of payment. See our Privacy Policy in the next section to learn how we collect, use, and protect your billing information.

Purchase on our website: Add the item(s) you wish to purchase to your shopping cart. You can then complete your purchase by using Visa, MasterCard, Discover Card, or American Express.

Purchase on the phone: You can call us seven days a week between 8 a.m. and 8 p.m. Pacific Time at (949) 497-8766 and place your order. You can use Visa, MasterCard, Discover Card, or American Express to make your payment, as long as the total amount of your order does not exceed $5,000 (or your charge card limit, if it's less than $5,000).

Wire to our bank account: For any purchase of any total amount (but especially for purchases over $5,000), you can e-mail your order to custserv@kilmanndiagnostics.com and then wire your total payment to our bank account. Please contact us for more information.

Mail to Kilmann Diagnostics: For any purchase of any total amount (but especially for purchases over $5,000), you can e-mail your order to custserv@kilmanndiagnostics.com and send a personal or business check to:

Kilmann Diagnostics
1 Suprema Drive
Newport Coast, CA 92657

If you need an invoice for any of our purchasing options, please Contact Us.

3. PRIVACY POLICY

Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, and how it is safeguarded:

As part of the purchasing process and keeping your purchases secure in your username account, we require your first name, last name, e-mail address, company name (optional), and charge card information.

We use this information for establishing your username account, processing your payments, making refunds (if necessary), handling your billing questions, informing you of discounts and price changes, and asking for your feedback about our online products and services.

We will not supply any of the information we collect from you to any other persons or source whatsoever. We only use this information to process your order and better serve your needs.

4. REFUND POLICY

As soon as you purchase the TKI for yourself, you have 90 days to complete this online assessment and download your TKI Report. Within 30 days from the purchase date, if you happen to change your mind for any reason, just contact us and you’ll receive a full refund so long as you have not yet completed the TKI. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or if you have already taken the TKI. NOTE: If you have access to the TKI as part of The Complete Program or the TKI Package, we don't offer any refund if you choose not to take the two "free" TKIs that are bundled with these two course collections.

If you purchase the TKI for someone else (for one client) or for several other persons (for a training program), the TKI’s 90-day expiration period begins as soon as we import your KD_Spreadsheet (which includes the required account information for one or more persons). Within 30 days from the purchase date, if you change your mind for any reason (if, for example, your training program gets cancelled), just contact us and you’ll receive a full refund for any unused TKIs. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any group members who've already taken the TKI.

Because making a group purchase allows you to submit fewer names on your KD_Spreadsheet than the number of TKIs that you purchase, there might be a number of open, unassigned TKIs in your account. At a later date, these open TKI slots can be assigned to additional group members through a new KD Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned TKIs, those open slots officially expire and can no longer be assigned to any persons.

Some of your assigned members might drop out of a training program before they take the TKI and before their TKI expires. For this case, you have the option of asking us to reassign those unused (but still active) TKIs to your next group purchase—if that purchase is made within that same 90-day period. An initially assigned TKI, however, can be reassigned to another person only once.

As soon as you purchase any of our online courses, coure collections, assessment tools, or downloads for yourself or for others, you or your clients will have instant access to these online services. Since it isn’t possible to return any of these intangibles to us, we don't offer any refunds in whole or in part—nor do we allow any product transfers or participant substitutions—for any of our courses, course collections, assessment tools, or downloads.

If you purchase any of our courses, assessments, or downloads for someone else (or for several participants), the expiration period begins when we import your KD_Spreadsheet. If you have purchased an online course, course collection, or assessment tool for more people than are listed on your initial spreadsheet, those unassigned slots are valid for one year from the date of purchase. Those open slots can subsequently be assigned to additional members with a new KD_Spreadsheet. But if one year has elapsed since the date of purchase and your account still has unassigned courses, collections, or assessments, those open slots officially expire and can no longer be assigned to any persons.

5. RENEWAL POLICY

If you would like to extend the expiration period for our online courses or course collections, or extend the expiration period for group accounts of two or more TKI assessments (or other assessment tools), for 50% of the current price of these online products, you can renew your private access (or your clients' private access) for our website's stipulated expiration period. However, single TKI purchases (or single purchases of our other assessment tools) are strictly excluded from renewal. 

As indicated on our website, online courses and assessment tools (including the TKI) expire in 90 days—once they've been activated in a private account. Regarding our two course collections, the TKI Package of three online courses in conflict management expires in 6 months, while The Complete Program of all our online courses expires in 1 year—both from the date of activation. Regarding group purchases of our online products, all unassigned slots in a group account (not yet activated in any private account) expire in 1 year from the date of purchase.

Visit Miscellaneous Payments to use our Renewal Policy for extending the expiration period of an authorized product.

6. UPGRADE PATH

If you have previously purchased any of our separate courses (regardless if that course is still active in your username account or if it has expired), we offer an Upgrade Path that will apply full credit of your prior course purchases toward either of our two course collections. However, you cannot upgrade from one separate course to another separate course...you can only upgrade to a course collection. 

in addition, you can receive full credit for your previous purchase of The TKI Package toward The Complete Program of ALL our online courses. In other words, you can upgrade from one course collection to another. 

Our Upgrade Path thus allows you to purchase any of our separate courses (or The TKI Package) knowing full well that you can always upgrade your investment at a later time, whenever you wish to benefit from the significant cost savings of our course collections (versus buying each online course separately). Our course collections also include a much longer time period for accessing each course as well as your receiving our highest level of certification when you successfully pass the set of required Final Exams for either The Complete Program or The TKI Package. And each course collection includes two free TKI assessments.

Visit Miscellaneous Payments to pursue our Upgrade Path for purchasing a course collection.

 

If you have any questions about any of our policies, please Contact Us.

 

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